Frequently Asked Questions
Find answers to the most common questions about our services. If you need further assistance, feel free to contact us.
What is the cancellation policy?
+All cancellations must be made at least 24 hours before the scheduled transport. If cancelled less than 24 hours in advance, no refund is issued. For cancellations made 24 hours in advance, the full amount is refunded, minus any bank transaction fees.
How can I contact you for support?
+You can reach us via email at info@transfer-in-crete.com or by phone at +306937837699. We are here to assist you with any inquiries or concerns.
What information do I need to provide for booking?
+When booking, please provide your full name, email, phone number, flight details, and destination address. This ensures your driver is ready to meet you at the right location and time.
Are your drivers experienced and professional?
+Yes, all our drivers are experienced professionals committed to ensuring your journey is safe, comfortable, and punctual.
Will I be charged extra if my flight is delayed, causing the driver to wait?
+If your flight is delayed by up to 8 hours, you won't incur any additional charges.
How are the transfer times calculated?
+Our transfer times are carefully calculated based on a combination of factors like (distance, average speed, traffic patterns, local conditions) to ensure that we provide you with the most accurate and realistic estimates.
Can't find the answer you're looking for? Contact Us and we'll be happy to help!