What happens if your flight is late, and how to make sure your driver finds you.
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Waiting time at the airport
For airport pickups, your driver waits up to 60 minutes after your flight actually lands. This waiting time is free.
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Flight delays
We adjust the pickup time to your real landing time, using the flight number you give us when you book. Please make sure your flight number is correct.
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Long delays of more than 3 hours
If your flight is delayed by more than 3 hours, the driver may leave. In this case the transfer is still charged. If you expect a long delay, please contact us as early as possible.
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Cancelled or diverted flights
If your flight is cancelled or diverted, the transfer is still charged. Please let us know as soon as possible.
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Keep your phone switched on
Please be at the agreed pickup point on time. Keep your phone switched on around the pickup time, so the driver can call you or send you a message.
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Changes to your terminal or pickup point
If your terminal or pickup point changes, it is your responsibility to tell us as soon as possible.
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Extra waiting time
Waiting longer than the free waiting time may be charged extra.
Need help with your transfer?
Our team is available 24/7 if you have a question about waiting time, delays, or cancellations.